CS2 on UpFrag: your questions.

Yes. Signing up is free, and the starter tasks pay up to 2,000 bonus UPC. No payment is required to play.

Both checks limit multi-accounting, which distorts the ranking and makes matchmaking unfair. A phone number can only be used for one account. Registration is only complete once both channels are verified. Your number never appears on your profile and is never shared with anyone.

The code is sent by SMS to the number you entered. First check the country code and the number. You can request a new code two minutes after the previous one, up to three sends in 24 hours, and each code stays valid for 10 minutes. If nothing arrives, open a ticket under Account with your nickname and number: we verify the account by hand.

Ranked matchmaking requires a minimum number of hours on Counter-Strike 2, read from your Steam profile. If your playtime is hidden we cannot read it and the check fails. In Steam: Profile, Edit profile, Privacy, set My profile and Game details to Public, and untick Always keep my total playtime private. The account is re-checked on your next attempt.

Yes, sixteen. Between 16 and 18, a legal guardian's consent is required, as stated in the terms of use.

Go to the Play page, pick one or more modes and start the search. Matchmaking pairs you with players of a similar level.

Seven modes in the queue: 1v1 Duel, Arena 2v2 and 3v3, Wingman 2v2 and 3v3, Competitive 5v5 in MR12 and Casual 5v5. The first six are ranked, Casual is not. Private lobbies, open to everyone, let you play with friends. Every match runs on dedicated servers.

Yes. Create a party, invite your friends, then queue together. A party is never split across the two teams: it always plays on the same side. You can queue for several modes at once to shorten the wait.

Once the server is ready, the match page shows a Join button that launches CS2 directly, and a button to copy the connect command to paste into the game console. The server address is never displayed in plain text: only players in that match are allowed to connect, and the access list is enforced server-side.

Servers are dedicated and hosted in Europe. One is started for your match when it is created, then released at the end. No server is ever shared between two matches.

By successive elimination between the two teams before the match starts, from the map pool of the mode being played. The pick timer is limited: with no answer, the elimination happens automatically.

A player who does not join the server, or leaves mid-match, gets a waiting period before they can queue again, growing with repeat offences. Repeated abandons and team sabotage are sanctioned like any other harmful behaviour, after review.

Four series of single-elimination tournaments, played on dedicated servers: 1v1 duel, 2v2 Wingman, 3v3 Arena and 5v5 Major. Every match-up is a single game (BO1), final included. The prize pool is made of the starters' entry fees, minus a 10% levy, and is split between the two finalists: 70% for the winner, 30% for the runner-up. Winnings are paid in UPC, not in bonus, and can be exchanged for CS2 skins. You register from the Tournaments page.

At fixed times, Paris time. The 1v1 duel every day at 21:00 (up to 16 players, 100 UPC entry). The 3v3 Arena on Sundays at 15:00 and the 2v2 Wingman on Sundays at 18:00 (up to 8 teams, 250 UPC entry per player). The 5v5 Major on Saturdays at 18:00 (up to 4 teams, 500 UPC entry per player). Registration opens 48 hours before the start and closes 5 minutes before. An edition that does not reach its minimum number of entries is cancelled and every entry fee is returned.

The same as for ranked and wager: 100 hours played in CS2, a Steam account at least 60 days old, a public Steam profile with playtime visible, no VAC ban, no recent game ban, no FACEIT cheating ban, and no active sanction on UpFrag. In a team, every registered player must meet them. If you are refused, the tournament page shows the reason and, for a team, the name of the teammate concerned.

Open the tournament from the Tournaments page and register: on your own for the 1v1 duel, with your team for the other formats. You create a team from the My teams page; its captain invites teammates by their username, no friendship needed, then registers the team once the roster is complete. Each teammate pays for their seat with their bonus UPC; the captain chooses which balance pays for theirs. Check-in opens 60 minutes before the start and closes 5 minutes before: one starter is enough for the whole team. An entry not confirmed by closing time is removed from the bracket and its fee is not returned, unless the tournament is later cancelled.

Regular tournaments ask for an UP-Coin entry fee: 100 UPC for the 1v1 duel, 250 UPC per player for 2v2 and 3v3, 500 UPC per player for 5v5. It can be paid with bonus UPC, which the starter quests give out (for example 250 bonus UPC for subscribing to the YouTube channel) and matches played add to (20 bonus UPC per match of at least 6 rounds, 100 a day at most). The prize pool shown already accounts for the levy. A cancellation, or a stop before any match has been played or won by forfeit, returns every entry fee to the balance it came from.

The 1v1 duel is played alone. For 2v2, 3v3 and 5v5 you need a full team, but you can start from scratch: create your team from My teams and invite players by their username, or send a request to a team that is recruiting from the Recruiting page. Only teams whose captain has logged in within the last 72 hours are listed there, and an unanswered request expires after 7 days. The Discord server is also a good place to find teammates.

It is your confirmation that you will be there. The window opens 60 minutes before the start and closes 5 minutes before. In a team, any starter can confirm: one confirmation counts for the whole team. Reminders go out 24 hours and 6 hours before, by email, on Discord and in the app, with a final notice when the window opens. An entry not confirmed by closing time forfeits: the seat is released and the entry fee is not returned. It would be returned if the tournament were eventually cancelled. This stops a seat being booked then abandoned, which deprives another player and can drop the tournament below its minimum.

An email goes out to every entrant as soon as the start date is changed, and check-in reminders are recalculated for the new date. Your registration still stands, nothing to redo. If the tournament is cancelled outright, every entry fee is refunded automatically to the balance it came from.

Yes. First, if it does not check in within the window. Second, if a player does not join the server within the allotted time once the match has started: the team that is present wins by forfeit and goes through to the next round; in the final, it takes first place and its winnings. The absent team loses its entry fee. If neither side is complete, the match is restarted once; if it happens again, both teams are eliminated and the bracket carries on. To lose nothing, unregister before registration closes: the entry fee is then returned in full. For a team, the captain is the one who unregisters.

Depending on the tournament, yes: the organiser sets how many substitutes are allowed and whether a coach is permitted. They register with the team and pay the same entry fee as the starters. Their stake does not go into the prize pool though, it is removed from the economy: the announced prize depends only on the starters, so nobody can inflate it by registering substitutes. The coach does not play and has no slot on the server.

Before the match starts. A substitute takes a starter's place for the whole match: as long as no server has been started for your team, the captain can swap as often as they like. Once the match is under way, the lineup is locked. The regular series are played without substitutes; only some one-off tournaments allow them.

UpFrag AC, built in-house. It watches the match live from our servers, then replays the full demo once the game ends. There is nothing to install on your machine, and no sanction is ever issued without human review.

VAC is Valve's anticheat, active on official servers. UpFrag AC is ours: it watches the match live from our servers, then re-analyses the full demo afterwards. Both are taken into account, and a recent VAC ban alone can block access to the platform.

Every account requires email and phone verification. Matchmaking is rating-based, suspicious accounts are flagged automatically, and UpFrag AC analyses every match.

From the match page, with the Report a player button, or in game with the !report command. Describe what you saw: the case is reviewed with the match demo.

Every report is reviewed by the team, with the demo. Sanctions are graduated, from a temporary suspension to a permanent ban for serious or repeated cases, and each one can be appealed. You are notified when your report has been handled, without the details of the sanction.

Yes. Open a ticket under Ban appeal with your username and, if you have it, the match ID. The case is reviewed by a person on the team, never by an automated process alone. The technical evidence behind the decision stays internal, but the reply tells you the reason on record.

UP-Coins (UPC) are the UpFrag currency, at 1,000 UPC for 1 euro. There are two pockets. UPC buy real skins. Bonus, earned by playing, is wagered on matches and tournaments: winning is what turns it into real value.

UPC, whether bought, received for selling a skin, or won in staked duels and tournaments, can be exchanged for real CS2 skins. Bonus UPC are staked in duels and pay tournament entries and subscriber cosmetics; they never buy a skin.

Go to the Wallet page and pick a UPC pack. Payment is by card, via Stripe.

From the shop, pick the item and confirm: it is sent as a Steam trade offer to the linked account. Your Steam inventory must be public and your account able to receive trades, otherwise the offer cannot be sent.

Steam applies a seven-day trade hold when the mobile authenticator has not been active long enough on your account. That delay comes from Steam, not from us, and we cannot lift it. Enable the Steam mobile authenticator ahead of time to avoid it.

The player marketplace commission is 10% for the seller.

A match where both sides stake the same amount of UPC. Solo in 1v1 through matchmaking, or as a team in a private lobby from 1v1 to 5v5, each player accepting the stake. The winner takes ×1.9 their stake.

Payments go through Stripe. A declined authorisation is never captured, even if your bank shows it for a while. If in doubt, open a ticket under Payment with the date and amount: we will find the transaction and sort it out.

A levy applies to the entry fees, shown on every tournament, and it is burned in full: those UP-Coins leave circulation and return to nobody, not even the platform. That is deliberate: UpFrag issues UP-Coins itself, so there is nothing to gain from collecting them; burning them protects the value of the ones you hold. Substitutes' and coach's fees are burned in full too, since they feed no prize pool. The amount shown on the tournament page already accounts for all of this.

You have a personal code on the Referral page. A player who enters it when signing up becomes your referee. Once they finish their 10 placement matches, you get 1000 UPC.

When your referee finishes their 10 placement matches, not when they sign up. That is around five hours of real play: referrals reward a player who stays, not an account created then dropped.

Yes. That is what sets it apart from other platform rewards: referrals pay in base UPC, meaning real value (1000 UPC = 1 EUR). You can spend it on any skin on the market, exactly as if you had sold a skin or topped up your account. Bonus UPC granted elsewhere can only be staked.

They get the usual welcome rewards by finishing their onboarding. The 1000 UPC bounty goes to the referrer once the 10 placement matches are done.

No, and it would not pay off. An account cannot refer itself, phone and email are unique, and ten real matches must be played before the bounty lands. Signups made from the same connection as the referrer are flagged and reviewed; a shared household is legitimate, an account farm is not.

It is built on Glicko-2, a public algorithm also used in chess rating, enriched with individual performance. After placement matches, every point gained or lost is broken down after each game.

The rating is based on Glicko-2. It adjusts to the match result, the opponent's level and your consistency.

You do not lose points for being inactive. What grows is the uncertainty about your level: when you come back, the first matches move your rank faster in either direction until it settles again.

Sign-in goes through Steam, so it is your Steam account you need to protect first, with the mobile authenticator enabled. Never share your credentials and beware of sites imitating the Steam login page. We will never ask you for your Steam password.

From Settings, with the Delete account button, then a confirmation. The account is deactivated and your public data (nickname, bio, avatar) is anonymised. Match history and anti-fraud data (Steam account, phone, email, sanctions) are kept, and signing in again with Steam reactivates the account. An active subscription is cancelled immediately. For any other request about your data, open a ticket under Account.