Terms of Sale

Article 1 - Purpose and Scope

These Terms of Sale (hereinafter the "Terms of Sale") govern all commercial transactions carried out on the UpFrag.gg Platform, including the acquisition of virtual currency (UpCoins), the purchase of virtual items in the integrated shop and any transaction carried out on the Platform's marketplace.

These Terms of Sale supplement the Terms of Use. In the event of a conflict between the two documents, the Terms of Sale shall prevail with respect to matters relating to commercial transactions.

Any order placed on the Platform implies the prior, full and unconditional acceptance of these Terms of Sale.

Article 2 - Description of Products and Services

The Platform offers the following digital products for sale:

(a) UpCoins: the Platform's proprietary virtual currency, usable for the acquisition of virtual items and access to certain premium features.

(b) Virtual items: cosmetic elements, badges, rewards and other digital content available in the shop and on the Platform's marketplace.

The essential characteristics of each product (nature, price, conditions of use) are presented clearly and comprehensively on the corresponding sales pages.

Article 3 - Prices

Product and service prices are displayed in euros (€) or the applicable local currency, inclusive of all taxes (including VAT) at the rate in force. The applicable VAT is that of the consumer User's country of residence, in accordance with the rules governing the place of supply of electronically supplied services within the European Union (Articles 259 D et seq. of the French General Tax Code and Directive 2006/112/EC).

The publisher reserves the right to modify its prices at any time. However, products shall be invoiced at the rate in effect at the time the User validates the order.

Article 4 - Ordering and Payment Procedures

4.1 - Ordering Process

The User selects the desired products, reviews the order summary including the total price inclusive of all taxes, then confirms the order by proceeding to payment. A confirmation email is sent to the User at the address associated with their account.

4.2 - Payment Methods

Payments are processed securely by the payment service provider Stripe, Inc. (hereinafter "Stripe"), PCI-DSS Level 1 certified. Accepted payment methods include: Visa, Mastercard, Carte Bancaire (CB) and any other payment method made available by Stripe on the Platform.

The User's banking information is never stored on the Platform's servers. All payment data processing is handled by Stripe in accordance with its own terms of service and privacy policy.

Article 5 - Right of Withdrawal

In accordance with Article L.221-28, 13° of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of digital content not provided on a tangible medium, the performance of which has begun with the consumer's prior express consent and express waiver of their right of withdrawal.

Upon each purchase of virtual currency (UpCoins) or virtual items, the User:

(a) expressly consents to the immediate delivery of the digital content upon confirmation of payment;

(b) expressly acknowledges waiving their right of withdrawal.

This consent and waiver are obtained in a clear and unambiguous manner during the ordering process, prior to payment validation. A reminder of this waiver is included in the order confirmation email.

For Users residing in a North African country, local consumer protection provisions and right of withdrawal rules, where applicable, shall apply in lieu of or in addition to the French provisions referred to above.

Article 6 - Delivery

All digital products (UpCoins and virtual items) are delivered instantly and automatically to the User's account upon effective confirmation of payment by Stripe.

In the event of an exceptional delivery failure attributable to a technical malfunction, the User is invited to contact customer service at [email protected], providing their transaction identifier. The publisher undertakes to process any complaint within seventy-two (72) business hours.

Article 7 - Nature of Digital Goods and Absence of Monetary Value

UpCoins and virtual items are digital elements devoid of any monetary value outside the Platform. They do not constitute electronic money within the meaning of Directive 2009/110/EC, nor a payment instrument. They may under no circumstances be converted into legal tender, assigned or transferred to a third party outside the mechanisms expressly provided for by the Platform (in particular the integrated marketplace).

The publisher reserves the right to modify, rebalance, withdraw or delete UpCoins or virtual items at any time, in the interest of the Platform's integrity and ecosystem balance. Such modifications shall not give rise to any right to compensation, unless otherwise mandatorily provided by applicable law.

Article 8 - Statutory Warranties

Consumer Users benefit as of right from the statutory warranty of conformity provided for under Articles L.224-25-12 et seq. of the French Consumer Code applicable to digital content and services, as well as from the warranty against hidden defects under the conditions provided for under Articles 1641 to 1648 and 2232 of the French Civil Code.

In the event of non-conformity of digital content, the User is entitled to demand that the digital content be brought into conformity or, failing that, a price reduction or termination of the contract, under the conditions and limits provided for by law.

Article 9 - Customer Service and Complaints

For any questions, difficulties or complaints relating to a purchase, the User may contact customer service by email: [email protected].

Customer service undertakes to acknowledge receipt of any complaint within forty-eight (48) hours and to provide a response within a reasonable period not exceeding thirty (30) days.

Article 6a - Skin deposit and instant unlock (security deposit)

The User may transfer CS2 skins in exchange for UP-Coins credits. These trades are subject to Steam's trade protection ("Steam Trade Protection"), which places the items on hold for a period of approximately seven (7) days before the transaction is finalized. At the end of this period, the corresponding UP-Coins are credited automatically, without any action on the part of the User.

Optionally, an eligible User may request the immediate crediting of their UP-Coins before the end of the protection period by providing a security deposit. This security deposit takes the form of a payment authorization (card hold) and not a charge, in an amount equal to the value of the UP-Coins credited, carried out through the payment provider Stripe.

The security deposit operates as follows: (i) if the Steam trade is completed, the authorization is released automatically at the end of the protection period and the User is never charged; (ii) if the User cancels or causes their Steam trade to fail (thereby recovering their skins), the authorization is captured (charged) in order to cover the UP-Coins already received.

In the event that the capture of the security deposit cannot be honored (in particular a blocked card, a chargeback, expiry of the authorization or a closed account), the Publisher reserves the right to reclaim the credited UP-Coins from the User's balance. Any resulting negative balance suspends the ability to make purchases or wagers until the situation is remedied.

Instant unlock is an option reserved for eligible accounts according to risk assessment criteria, subject to a cap per transaction. No UP-Coin is credited until the security deposit authorization has actually been validated by the card issuer.

Article 9a - Tournaments

Clause added on 20 October 2026, in force from 4 November 2026.

(a) Registration and entry fee. Registering for a tournament deducts an entry fee in UpCoins, the amount of which is shown on the tournament page. In a team, each teammate registered by the captain pays for their seat exclusively from their bonus UpCoins balance (UpCoins granted by the Platform); the captain chooses the balance that pays for their own seat. Registration is refused if a player does not have the required balance or does not meet the entry requirements of ranked mode (age and playtime of the Steam account, public profile, no VAC ban, no recent game ban, no FACEIT cheating ban and no active sanction on the Platform).

(b) Refunds. The entry fee is refunded in full, to the balance it was taken from: (i) upon unregistration before registration closes, a team being unregistered by its captain; (ii) if the tournament is cancelled, for whatever reason, including a lack of participants; (iii) if the tournament is stopped before any match has been played or won by forfeit.

(c) Check-in. Where the tournament requires it, attendance must be confirmed within the window shown on the tournament page (for the regular series, from sixty (60) to five (5) minutes before the start). For a team, confirmation by any one of its starters counts for the whole team. If attendance has not been confirmed when the window closes, the seat is released and the entry fee is not refunded; it is refunded only if the tournament is subsequently cancelled. Reminders are sent by email and in the application before the window opens.

(d) Format and forfeit. Unless otherwise stated on the tournament page, each match-up, including the final, is played as a single game ("BO1" format). A player or team that does not join the server within the allotted time loses the match-up by forfeit and its entry fee is not refunded; the opponent who is present is declared the winner and goes through to the next round or, in the final, takes first place and the corresponding winnings. Where neither opponent is present in full at two successive checks on the same match-up, both are eliminated and the tournament continues.

(e) Prize pool. The prize pool consists of the starters' entry fees, less the levy shown on the tournament page, plus any prize funded by the Platform. It is distributed according to the scale shown on the tournament page and paid in UpCoins (not in bonus UpCoins). The levy and the entry fees of substitutes and coaches are destroyed and do not constitute revenue for the publisher.

Article 10 - Governing Law and Dispute Resolution

These Terms of Sale are governed by French law. The provisions of Article 9 of the Terms of Use relating to dispute resolution, consumer mediation and the European Online Dispute Resolution platform shall apply mutatis mutandis to these Terms of Sale.