Terms of Use

Article 1 - Purpose and Scope

These Terms of Use (hereinafter the "Terms") define the terms and conditions under which users (hereinafter "Users") access and use the UpFrag.gg platform (hereinafter the "Platform"), a competitive matchmaking service operating within the Counter-Strike 2 (CS2) video game ecosystem, published by Valve Corporation.

The Platform provides an independent matchmaking service connecting CS2 players. It is in no way affiliated with Valve Corporation and does not benefit from any authorisation, endorsement or sponsorship from Valve Corporation.

Access to and use of the Platform implies full and unconditional acceptance of these Terms. Any User who does not accept these Terms must refrain from using the Platform.

Article 2 - Definitions

"Platform": refers to the website accessible at https://upfrag.gg and all services, features and applications associated therewith.

"User": refers to any natural person who has created an account on the Platform and accepted these Terms.

"Match": refers to any competitive CS2 game organised through the Platform's matchmaking system, including 1v1, 2v2, 3v3 (arena) and 5v5 (competitive) formats.

"UpCoins": refers to the Platform's proprietary virtual currency, acquired through purchase or obtained via certain activities on the Platform.

"Account": refers to the User's personal space on the Platform, created following registration and authentication in accordance with Article 3.

"ELO" or "Ranking": refers to the numerical score assigned to each User under the Platform's proprietary ranking system, determining their skill level.

Article 3 - Registration and Account Creation Requirements

3.1 - Eligibility Requirements

To create an account on the Platform, the User must meet all of the following cumulative conditions:

(a) Be at least sixteen (16) years of age. Users aged 16 to 18 represent and warrant that they have obtained prior authorisation from their legal guardian. The publisher reserves the right to request proof of such authorisation at any time.

(b) Hold an active and valid Steam account with a valid Counter-Strike 2 licence.

(c) Reside in a European or North African country in which these Terms comply with applicable local legislation.

3.2 - Registration Process

Registration must be completed through the following mandatory process:

(a) Authentication via the Steam OpenID protocol, enabling verification of the User's Steam identity.

(b) Provision and verification of a valid email address, by means of a confirmation link sent to the specified address.

(c) Provision and verification of a valid mobile phone number, by means of a verification code sent via SMS. This verification serves as an anti-smurf mechanism designed to ensure the uniqueness of accounts.

3.3 - Account Uniqueness

Each natural person may hold only one single account on the Platform. The creation of multiple accounts (a practice known as "smurfing") is strictly prohibited. The detection of multiple accounts belonging to the same natural person shall result in the suspension or deletion of all accounts concerned, in accordance with Article 5 herein.

3.4 - Account Responsibility

The User is solely responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account. The User undertakes to immediately notify the Platform of any unauthorised use of their account at [email protected].

Article 4 - Rules of Conduct and User Obligations

4.1 - General Conduct

The User undertakes, both during matches and in all interactions on the Platform (forums, chat, profiles), to abide by the following principles:

(a) Fair play: the User shall at all times demonstrate respect towards teammates, opponents and the community as a whole.

(b) Competitive integrity: the User shall refrain from using any cheating software (aimbot, wallhack, etc.), hacks, exploits, scripts, macros or any other third-party tool or method conferring an unfair advantage.

(c) Prohibition of smurfing: the User shall refrain from creating secondary accounts or using technical means to circumvent the ranking system.

(d) Respect for others: any conduct constituting harassment, intimidation, threats, hate speech, discrimination based on origin, sex, sexual orientation, disability, religion or any other legally protected ground, as well as any toxic or antisocial behaviour, is strictly prohibited.

(e) Respect for privacy: the User shall refrain from disclosing personal information of other Users without their consent (a practice known as "doxxing").

4.2 - Respect for Third-Party Rights

The User undertakes not to infringe the intellectual property rights of third parties, not to impersonate another User or a third party, and not to use the Platform for unlawful purposes or purposes contrary to public order and morality.

4.3 - Tournaments and wager duels

Clause added on 20 October 2026, in force from 4 November 2026.

Taking part in tournaments and wager duels is reserved for accounts that meet the entry requirements of ranked mode, checked at registration. In a team, every player must meet them. The rules on registration, check-in, forfeit and refund of tournament entry fees are set out in Article 9a of the Terms of Sale. A User who registers for a tournament undertakes to turn up at the announced time.

Article 5 - Sanctions

Any breach of these Terms may result in the application of graduated and proportionate measures, at the sole discretion of the publisher:

(a) Temporary communication restriction (mute): the User temporarily loses the ability to use voice and/or text chat features.

(b) Temporary account suspension: access to the Platform is suspended for a specified period, which may range from 24 hours to 30 days depending on the severity of the breach.

(c) Matchmaking cooldown or temporary exclusion: the User is temporarily excluded from the matchmaking system, without losing access to other Platform features.

(d) Permanent ban: in the event of repeated, serious or irremediable violations - in particular the use of cheating software, confirmed multiple accounts or conduct jeopardising the integrity of the Platform - the User's account shall be permanently and irrevocably deleted.

The User shall, wherever possible, be informed in advance of the intended sanction and its grounds. The decision to impose a sanction is made at the sole discretion of the publisher. However, the User retains the right to contest any sanction by submitting a reasoned complaint to [email protected] within thirty (30) days of notification of the sanction.

Article 6 - Platform Availability and Limitation of Liability

The Platform is provided "as is" and "as available". The publisher uses its best efforts to ensure the availability and proper functioning of the Platform, but does not guarantee continuous, uninterrupted or error-free access.

The publisher reserves the right to suspend, restrict or temporarily interrupt access to all or part of the Platform, in particular for maintenance, updates, technical improvements or in the event of force majeure, without giving rise to any right to compensation.

To the fullest extent permitted by applicable law and subject to mandatory consumer protection provisions, the publisher disclaims all liability for direct or indirect damages arising from the use of, or inability to use, the Platform, including in particular loss of data, ranking, UpCoins or virtual items, matchmaking malfunctions, service interruptions or any incompatibility with the User's equipment.

The publisher shall not be held liable for any actions of Valve Corporation, Steam or any third party that may affect the operation of CS2 or the User's ability to use the Platform.

Article 7 - Intellectual Property

All content, features, design, source code, algorithms (including the proprietary ELO ranking system), databases and technical architecture of the Platform constitute the exclusive property of the publisher and are protected by applicable intellectual property provisions.

The User is granted a personal, non-exclusive, non-transferable and revocable licence, limited to accessing and using the Platform in accordance with these Terms. Any reproduction, copying, modification, adaptation, decompilation, reverse engineering, distribution or creation of derivative works is prohibited without the prior written authorisation of the publisher.

Article 8 - Amendments to the Terms

The publisher reserves the right to amend these Terms at any time. In the event of a substantial modification, Users shall be informed by email and/or by notification on the Platform at least fifteen (15) days before the new terms take effect.

Continued use of the Platform after the amended Terms take effect shall constitute acceptance of the new terms. Any User who refuses the amendments may proceed to delete their account in accordance with the procedures set out in the Privacy Policy.

Article 9 - Governing Law and Jurisdiction

These Terms are governed by French law. In the event of a dispute relating to the interpretation, performance or termination of these Terms, the parties undertake to seek an amicable resolution before commencing legal proceedings.

In accordance with the provisions of Articles L.611-1 et seq. of the French Consumer Code, consumer Users may have recourse, free of charge, to a consumer mediator for the amicable resolution of any dispute. The competent mediator shall be communicated upon request to [email protected].

Consumer Users may also file a complaint on the European Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr.

Failing amicable resolution, the courts having jurisdiction over the publisher's registered office shall have sole jurisdiction, subject to the mandatory provisions of the French Consumer Code relating to territorial jurisdiction.

When a User uses the instant unlock of a skin deposit (security deposit), they undertake to complete their Steam trade. Voluntary cancellation of the trade after receipt of the UP-Coins results in the capture of the security deposit or, failing that, the reclaiming of the UP-Coins concerned, as provided for in Article 6a of the Terms of Sale. Repeated attempts to circumvent this mechanism constitute a breach liable to sanction.